Privacy Policy

01 — Collection

Information We Collect

When you visit our website or book an appointment, we may collect the following information:

• Personal identification information — your name, email address, and phone number, provided voluntarily during appointment booking or contact form submissions.
• Appointment & service preferences — details about the services you book, preferred time slots, and any special requirements you share with us.
• Payment & billing information — where applicable, payment details necessary to process bookings, handled securely by trusted third-party payment processors.
• Browsing information — your IP address, browser type, and device information, collected automatically through cookies when you visit our site.

02 — Purpose

How We Use Your Information

The information we collect may be used for the following purposes:

• To process, confirm, and manage your salon appointments and service bookings.
• To send appointment reminders, booking confirmations, and follow-up communications via email or SMS.
• To personalise your experience and provide tailored service recommendations based on your history and preferences.
• To respond to your inquiries, handle customer support requests, and resolve any concerns.
• To improve our website, services, and overall client experience based on feedback and usage patterns.
• To detect and prevent fraudulent activity or unauthorised access to our systems.

03 — Sharing

Information Sharing

We respect your privacy and do not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers — We may share your information with third-party providers who help us operate our website, process payments, or send appointment reminders. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements — We may disclose your information if required to do so by law or in response to valid legal requests or court orders.

We do not share your data with advertisers or unrelated third-party businesses.

04 — Security

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted channels via trusted third-party payment processors.

Please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

05 — Cookies

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. Cookies help us remember your preferences and improve overall performance.

You have the option to disable cookies through your browser settings. However, doing so may limit certain features of our website, including the online appointment booking system.

06 — Retention

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Appointment records and client profiles may be retained to provide continuity of service on future visits. You may request deletion of your data at any time by contacting us.

07 — Your Rights

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to any legal obligations.
• Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

08 — Updates

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically to stay informed.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.