Return Policy

01 — Services

Service-Based Policy

As a service-based business, Salon Kula Kumari does not offer returns on completed services. However, we strive to ensure every client is fully satisfied.

• If you are not satisfied with a service, please inform us within 24 hours.
• We may offer a service correction or adjustment where appropriate.
• Corrections are evaluated on a case-by-case basis.

02 — Appointments

Cancellation & Rescheduling

We understand that plans may change. Please follow these guidelines:

• Cancellations must be made at least 12 hours in advance.
• Late cancellations or missed appointments may be subject to a cancellation fee.
• Appointments can be rescheduled based on availability.

03 — Payments

Refund Policy

All payments made for services are generally non-refundable. Exceptions may apply under the following conditions:

• Duplicate or accidental payments.
• Services that could not be delivered due to salon-related issues.
• Approved cases where service quality did not meet agreed standards.

Refunds, if approved, will be processed using the original payment method.

04 — Products

Retail Product Returns

If you purchase retail products from our salon:

• Products must be returned within 7 days of purchase.
• Items must be unused, unopened, and in original packaging.
• Used or opened products are not eligible for return due to hygiene reasons.

05 — Gift Cards

Gift Cards & Packages

• Gift cards and prepaid packages are non-refundable.
• They may be transferable upon request.
• Expiration dates (if applicable) must be respected.

06 — Exceptions

Special Considerations

We aim to be fair and flexible. Exceptional cases may be reviewed at management discretion.

Please contact us as soon as possible so we can assist you.